Front Desk Hotel Agent in Abu Dhabi, UAE

The successful candidate must be able to:

• To provide an efficient and friendly check-in and handle guest requests ensuring that all matters are dealt with efficiently and promptly.
• To be fully aware of hotel room rates, availability, promotions, services, and facilities and provide information to all relevant departments regarding special guest requests.
• To keep the Front office management informed of any faults or complaints reported.
• Ensure that all guests and Internal messages are relayed promptly and accurately and arrange for room changes if necessary.
• To be up to date on specific daily functions and events, and to deal efficiently with guest inquiries.
•  Liaise with the hotel manager, shift leader, and housekeeping to ensure an efficient supply of rooms and services.
•  Accept cash, approved credit cards, traveller’s cheques, and foreign currency following hotel guidelines, and ensure that telephones are answered quickly and efficiently.
• To be able to complete all daily tasks laid out in the Reception Checklists.
• Answers inquiries over the telephone and in person relating to hotel services and the registrations of guests.
• Assures a timely handover to the replacing shift and registers all details in the logbook.
• Carries out any other duties as designated by the hospitality manager.
• Be fully familiar with all the hotel’s facilities and provide information on events in town and places of interest.

Male or Female applicants may apply for this position with a minimum of 2 years of guest service experience in a hotel. The minimum qualification required is a Secondary School Certificate or Degree, knowledge of basic Microsoft Office Applications as well as Front Office Applications

If you would like to be considered for this role please forward your CV.

Qualification-skills

Must speak, read, and write English. 

Must have a Secondary School Certificate or Degree

Must have a valid passport.

Male /Female applicants

Experience;

A minimum of 2 years of guest service experience as a hotel receptionist

Company 

Confidential 

Start date:

The start date will be provided.