Receptionist for a Five Star Luxury Hotel in Abu Dhabi, UAE

About the Role:

• Reporting to the Front Office Manager, all essential job functions include but are not limited to the following.
• Be able to provide courteous and efficient service to all guests, to achieve a high level of customer satisfaction from arrival till departure.
• To study and maintain knowledge of hotel information and local services, including operating hours, promotions, events, and attractions, and provide this information to guests and respond to guest queries.
• Accurately administer Front Desk cashiering in compliance with hotel policies and procedures.
• Process accounts from check-in to checkout, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain complete privacy of all guests by ensuring that no details of the guests are disclosed.
• Work with housekeeping to keep hotel standards of our hotel to a high standard and address all complaints and inquiries of guests as promptly as possible.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings.

Requirements:

• Customer-related experience required with a positive attitude and good communication skills.
• Be committed to delivering a high level of customer service and good personal grooming standards.
• Be able to respond to a variety of different work situations and to work on your own or as part of a team.

Skills Required

Outlook, Microsoft Office software (Word and Excel) with a good command of spoken and written English

Benefits:

Basic Salary: AED 2,800 monthly, accommodation, transportation, annual 30 days paid Leave, employment visa, flight tickets, and medical insurance will be provided.

If you would like to be considered for this role please forward your CV.

Qualification-skills

Must have a good command of spoken and written English.

Must have a Secondary School Certificate or Degree

Must have a valid passport.

Male /Female applicants

Experience;

A minimum of 3 years in the hotel service industry (must provide written proof)

Company 

Confidential 

Start date:

The start date will be provided.